Services Offered

Engineering support

IMC helps to establish relationships with leading-edge strategic customers to help you with your requirements of Solar PV, cable & wire processing, medical, aerospace & defense, Electronics & semiconductor, E-mobility and Identify spare machine capacities and deal with unique and advanced manufacturing requirements.

Equipment selection

Service offered as presale counseling to IMC customers. IMC studies the complete process and suggests to the customer the equipment's configuration best suited to meet volume and quality requirements considering the level of automation required by the customer along with equipment layout suggestions and facility recommendations.

Process Support and Productivity support

IMC’s Process expertise gained through continuous exposure to varying customer line configuration and difficult-to-solve process problems is utilized by our clients to increase the line yields and utilize the equipment optimally. Process yield improvements after studying customers’ major areas of concern to increase overall throughput.

Training support

IMC can provide equipment based onsite-training on the products for Basic Machines operations and maintenance. IMC can also offer advanced-level training to the customers as per request.

Product Calibration, Overhaul, Upgrades, Retrofit

IMC helps the customer with proper recommendations for the Product calibration/upgrades/retrofit as applicable for product performance/features enhancements.

Service Support Level

Following are the levels of support available for customers to choose from

24 X 7 TELEPHONIC TECHNICAL SUPPORT

Field engineers are available for consultation support by telephone to assist with machine performance questions, Parts identification, and to provide other information about machine operation and servicing

ANNUAL OPERATIONS CHECK AND EVALUATION

IMC’s techs evaluate overall performance, inspect machine adjustments, advise on various maintenance techniques, and recommend any required changes to customer maintenance and operational practices. New features and equipment enhancements are discussed.

TROUBLESHOOTING MAINTENANCE AND OVERALL MAINTENANCE

The service will resolve problems on the machines. Overhaul of machines at customers’ request will be done after an inspection and advice for procurement of spares necessary for such overhauls.

TRAINING FOR MACHINE OPERATION AND MAINTENANCE

IMC specialists will provide onsite training for customer’s engineers, supervisors on all aspects of machine operation and maintenance.

RELIABILITY SUPPORT

Provide analysis and improvements to increase machine reliability.

Spare Parts

Spare Parts